SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glorentis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glorentis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
π This car seat for my dog is just perfect! It fits snugly in both our SUV and sedan. The plush fabric is so soft, it's like cozy bed for him on the go. Plus, I love that it doubles as a pet bed at home.
Absolutely adore this product! My pooch seems to enjoy his rides more now because of the ultra-soft short plush fabric. Also, cleaning has never been easier with itsable design.
Impressive
Got this amazing car seat for my fur-baby and she loves it! Fits her perfectly (sheβs 20 lbs), plus there are storage bags on both sides where I can put all her toys and treats. Highly recommend!
This is an excellent buy! Easy installation in any vehicle type - from trucks to compact cars - which makes traveling with your pet hassle-free.
Functional
πΎ Love how versatile this doggie car seat is β use it during travel or convert into a comfy bed at home or outdoors. Plus, safety features like headrest belt & leash attachment give me peace of mind while driving.
bought one of these for road trips with my pup... he's never been happier or safer! Can't believe how easy it was to install too!
recommend
The best thing about this product? It keeps my car clutter-free thanks to those handy storage bags on each side π
i'm impressed by the quality and thoughtfulness behind every detail: from comfort materials to enhanced safety measures... even its size suits small-medium dogs perfectly π
Satisfactory
I've taken several long drives with my poodle since getting this seat/bed combo; not only does she seem more relaxed but also enjoys playing with her toys stored conveniently next door π
My dog loves his new car seat! The high-density sponge interior makes it so comfortable, he actually falls asleep on our drives. Plus, the fact that I can wash the cover in a machine? Absolute lifesaver!
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